Title:  Analyst, Claims

Description: 

Accounts Receivable Claims Analyst

Overview

The A/R Claims Analyst is responsible for analyzing, validating and processing claims received from customers.  This will include expired returns, recalls, customer price protection, shelf stock adjustments, and other types of claims. 

Responsibilities

• Analyzing expired returns claim data from customer against company calculated values for discrepancies, such as pricing differences, quantity differences, or rejection reasons.  Determining reasons for discrepancies and path for resolution.
• Analysis of various sales or receivables data in reports, including spreadsheet calculations, to show product or customer trends.
• Reconciling and validating various types of claims for accuracy of pricing, quantities, and date parameters.
• Claim validations that encompass comparing claim quantities to customer inventories, sales history, and order fulfillment reports.
• Reviewing customer contracts or agreements and validating claims for correctness based on allowable contractual parameters.
• Tracking and logging of customer claims into CRM and/or Excel.
• Handling customer communication when necessary through calls and emails in a professional manner while keeping and improving customer relations.
• Identify issues pertaining to assigned customer claims and discuss them with management.
• Collaborate with other departments including Contracts, Pricing, Distribution and Trade Operations to ensure highest level of process efficiency.
• Other duties as assigned.

Qualifications

• 0-2 years’ experience in accounts receivable or similar area preferred.
• Bachelor’s degree in accounting or similar field
• Detailed oriented, organized, ability to handle multiple priorities.
• Strong Excel spreadsheet skills.
• Strong verbal and written communication skills.
• Strong analytical and problem solving skills.
• Ability to work with many individuals and work independently.
• Proficiency of basic accounting principles, including debits and credits, billing and claims processing.
• Pharmaceutical experience a plus.
• SAP experience a plus.

Location:  

Amman, Bayader Wadi Al-Seer, JO, 11118

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