Description
Zain Jordan is actively recruiting for a Customer Service Advisor Agent.
You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.
Your responsibilities will include but not be limited to:
- Handing a high volume of in-bound calls and greet customers in a courteous and professional manner.
- Assess and evaluate customer concerns and resolve their problems in an efficient and timely manner.
- Provide product and service information to our customers.
- Promote Zain’s products and services by understanding customer needs and interest and providing them with the right offers that match those needs.
- Trouble shoot service equipment issues.
- Adhere to, and fulfill, individual and team Performance Metrics.
Working Hours will be 6 to 8 hours / per day as a max.
What Do You Need to Qualify
To be shortlisted for the position, you will need to comply with all of the below requirements:
- Must be resident in Ajloun.
- Holding a Bachelor’s degree.
- 0-3 years’ experience in a related field.
Skills
- Excellent Communication Skills (Speaking and Listening)
- Excellent Problem-Solving Skills
- High Drive for Achievement
- Strong Knowledge of MS Office
- Preferably Bilingual
- Ability to work under pressure
apply here
