Wuduh Services offers debt settlement services for various types of unsecured debts, including credit cards, personal loans, medical bills, and certain types of student loans.

What you’ll be doing:

1. Customer Interaction

• Handle incoming customer inquiries, feedback, and requests through various channels such as phone calls, and emails.
• Proactively reach out to customers for follow-ups, updates, or issue resolutions.

2. Issue Resolution

• Assist customers in resolving program or service-related issues, providing accurate information and solutions.
• Escalate complex issues to higher-level support or management as needed, ensuring timely resolution.

3. Product/Service Knowledge

• Stay updated on program/service updates to provide informed assistance by timely completion of self-directed learning modules and active engagement in team huddles and meetings.

4. Communication

• Communicate with customers in a clear, concise, and professional manner, ensuring understanding and satisfaction.
• Practice active listening to fully understand customer needs and concerns.
• Demonstrate empathy and understanding towards customers, especially when dealing with complaints or challenging situations.
• Exercise patience when interacting with customers to ensure a positive experience.

5. Customer Education

• Educate customers about program features, usage, policies, and procedures.
• Guide customers on utilizing self-service options and online resources.

6. Compliance

• Ensure compliance with company policies, procedures, and service standards.
• Manage time effectively by maintaining commitment to published schedules and ensuring timely responses and resolutions to customer inquiries.
• Prioritize tasks based on urgency and importance.

Who you are:

• Language Requirement: Fluent English speakers only
• Preferred 1-2 years of prior experience in a high-volume call center
• Proficient in MS Office
• Strong ability to asses and de-escalate intense situations
• Excellent attention to detail and follow-up
• Exhibit a high degree of initiative and independence

What we offer:

• Health Insurance
• Attractive compensation package
• Exclusive benefits and an attractive work location
• Gen Z & Millennials Atmosphere 
• Continous Learning and Development 
• Healthy and dynamic Work Place

Employment Type:

• Full-time – On-Site (Night shifts)

Working Days: 

• 6 days a week: Monday to Friday
• The 6th day based on business needs, managed fairly

This is an exciting opportunity to Join us by applying now for a career that merges your talents with innovation. At Clarity, your journey to a fulfilling career is just a click away!

Learn More at usclarity.zenats.com

Students and fresh graduates are welcome to apply. 

apply here