Context:
The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to thousands of refugees each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of
a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational
responsibility to provide direction, oversight, and guidance to IOM’s global support to all resettlement programs.
Under the United States Refugee Admissions Program (USRAP), Resettlement Support Centers (RSCs) provide critical support and processing assistance for resettlement to the US.
As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages several RSCs which prepare applications for adjudication

Core Functions / Responsibilities:

1. Supervise daily RSC MENA case management activities in the assigned area(s), such as File
   Integrity, Program Access, Prescreening, Field Team, Adjudications Support, Scheduling,
   Pre-Departure Services or relevant sub-unit(s), including hiring, providing training, assigning
   duties and giving feedback to staff members on their performance on a regular basis to ensure
   high quality work and the accurate completion of processing activities.
2. Provide technical assistance, guidance and information on changes to workflows and
   procedures to staff members in accordance with the Refugee Processing System (START),
   USCIS, PRM Program Announcements and internal Standard Operating Procedures (SOPs).
3. Act as the primary liaison between RSC processing staff and RSC management. Promote
   clear and positive communication between various RSC units handling case management
   activities by encouraging dialogue between unit supervisors. Collaborate with wider IOM Jordan
   and IOM Jordan counterparts on RSC processing and case issues. Keep management well
   informed of achievements and challenges.
4. Use reports to monitor the RSC MENA pipeline and take appropriate action to address
   relevant processing delays or backlogs. As needed, directly handle urgent and sensitive cases
   at any stage in the pipeline to ensure they are processed effectively and efficiently.
5. In coordination with the Project Coordinators and Deputy Project Manager, RSC MENA, liaise
   with external partners, including the Refugee Processing Center (RPC) and the United Nations
   High Commissioner for Refugees (UNHCR) on case processing issues as needed.
6. Coordinate relevant statistics for the purpose of generating weekly activity and other reports.
   Report regularly to the Project Coordinators and Deputy Project Manager, RSC MENA on
   relevant activities, problems and solutions related to the workflow and processing pipeline.
7. Represent RSC MENA at meetings as needed, including with US and UN officials. Prepare
   reports, briefings, background information, narratives and statistical reporting as necessary and
   required.
8. Ensure the data integrity of RSC MENA records in the START database. Identify and utilize
   new tools to improve the quality of information entered into and extracted from START.
9. Maintain and ensure the confidentiality and integrity of all RSC-related information by
   implementing control procedures in line with USRAP standards of conduct and data protection
   rules. Alert the Project Coordinators, RSC MENA of any non-compliance to SOPs or codes of
   conduct by RSC staff members.
10. Support the overall development of RSC MENA by suggesting potential improvements to
    processing activities.
11. Perform such other duties as may be assigned.

Required Qualifications and Experience:
Education

• Master’s degree in Social Science, International Relations, Regional Studies or a related field
  from an accredited academic institution with two years of relevant professional experience; or
• University degree in the above fields with four years of relevant professional experience.
  Experience
• Experience in USRAP, particularly in RSC processing activities, such as employment
  verification, case creation, pre-screening, USCIS adjudications support, scheduling, field
  support and out-processing, is essential.
• Knowledge of USRAP program implementation and familiarity with IOM’s administrative,
  financial and business rules and practices is desirable.
  Skills
• Strong written and verbal communication skills and ability to effectively communicate with and
  lead a team.
• Demonstrated proficiency with the World Wide Refugee Admission Processing System
  (START).
• Excellent computer skills and a high level of proficiency in spreadsheet and database
  applications.
  Languages
  IOM’s official languages are English, French, and Spanish.
  For this position, fluency in English is required (oral and written).
  Proficiency of language(s) required will be specifically evaluated during the selection process,
  which may include written and/or oral assessments.
  Notes
  Accredited Universities are the ones listed in the UNESCO World Higher Education Database
  (https://whed.net/home.php).
  Required Competencies:
  Values – all IOM staff members must abide by and demonstrate these five values:
• Inclusion and respect for diversity: Respects and promotes individual and cultural
  differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner
  consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed
  manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly

How to apply:

Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment system, by 06 September 2023 at the latest, referring to this advertisement.
IOM only accepts duly completed applications submitted through the IOM e-Recruitment system. The online tool also allows candidates to track the status of their application. Only shortlisted candidates will be contacted.
For further information please refer to: www.iom.int/recruitment
Posting period: From 24.08.2023 to 06.09.2023

No Fees:
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

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