Social Behavior Change Coordinator
Job Description and Requirements
About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome
diverse backgrounds, perspectives, and skills so that we can be stronger and have a long-term impact.
The Program / Department / Team
Tawazon – Promoting the Voice and Leadership of Women USAID Activity is a five-year activity that will
create transformational changes in gender relations at the family, community and national levels to
enhance gender equality and advance women’s leadership in Jordan. This will be achieved through:
1) Strengthening the enabling environment and institutional capacity and addressing structural barriers for women to fully exercise their rights, express their agency and freely lead and participate in society
without restrictions;
2) Partnering with local stakeholders to counter prevailing prohibitive social norms
that perpetuate gender inequality, undermine women’s agency to exercise their rights, and prevent
trans formative change in gender relations; and
3) Advancing the inclusive and transparent leadership and decision-making participation of girls and women.
Social Behavior Change and Communications Coordinator
The Social Behavior Change and Communications (SBC) Coordinator will support the Senior Communication and Behavior Change Lead in integrating SBCC techniques throughout Tawazon
Activity. The SBC Coordinator will support the formative research and identifying evidence-based strategies to reduce social and behavioral factors that contribute to gender inequalities, including genderbased
violence and norms that perpetuate inequalities in the workplace, in households, and at the community and national levels in formal and non-formal institutions, and in online environments. The SBC Coordinator will work closely with the Tawazon Activity team and partners to develop high-quality and contextually appropriate SBCC strategies, activities, and interventions, and will support the
implementation of these across all the program objectives. They will monitor the progress of SBCC activities and support communications related to activities and learning.
All Countries (26) Jordan (26) All Job Roles (26) Community Outreach (4) Monitoring & Evaluation (3) Research and Development (R&D) (3) Project Management (3) Banking and Finance (2) Compliance (2) General Management (2) Information Management (1) Shipping and Logistics (1) Quality Assurance and Control (1) Marketing (1) Administration and Secretarial (1) Engineering – Civil and Construction (1) Education and Training (1) Search
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Social Behavior Change Coordinator
Job Description and Requirements
About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome
diverse backgrounds, perspectives, and skills so that we can be stronger and have a long-term impact.
The Program / Department / Team
Tawazon – Promoting the Voice and Leadership of Women USAID Activity is a five-year activity that will
create transformational changes in gender relations at the family, community and national levels to
enhance gender equality and advance women’s leadership in Jordan. This will be achieved through:
1) Strengthening the enabling environment and institutional capacity and addressing structural barriers
for women to fully exercise their rights, express their agency and freely lead and participate in society
without restrictions; 2) Partnering with local stakeholders to counter prevailing prohibitive social norms
that perpetuate gender inequality, undermine women’s agency to exercise their rights, and prevent
transformative change in gender relations; and
3) Advancing the inclusive and transparent leadership and decision-making participation of girls and women.
Social Behavior Change and Communications Coordinator
The Social Behavior Change and Communications (SBC) Coordinator will support the Senior Communication and Behavior Change Lead in integrating SBCC techniques throughout Tawazon Activity. The SBC Coordinator will support the formative research and identifying evidence-based strategies to reduce social and behavioral factors that contribute to gender inequalities, including genderbased
violence and norms that perpetuate inequalities in the workplace, in households, and at the community and national levels in formal and non-formal institutions, and in online environments. The SBC Coordinator will work closely with the Tawazon Activity team and partners to develop high-quality and contextually appropriate SBCC strategies, activities, and interventions, and will support the implementation of these across all the program objectives. They will monitor the progress of SBCC activities and support communications related to activities and learning.
Essential Responsibilities
Program Management
● Support the Senior Communication and Behavior Lead in the design of formative research to better understand current norms and behaviors. This may include knowledge, attitudes, and practices assessments, barrier analyses, social media, and other studies.
● Based on research and assessments, support the SBCC strategy development, including community engagement, social mobilization, and communications campaigns.
● Contribute to the development of evidence-based and contextually appropriate SBCC strategies
that promote gender equality and the advancement of women’s leadership and draw on proven approaches and results of studies, baseline data, and formative research.
● Design and support SBC learning and monitoring activities, including SBCC indicators and evaluation designs.
● Document successes and lessons learned; prepare reports, presentations, short articles for
publication to disseminate learning.
● Inform regular monitoring of campaigns and SBC activities.
● Make recommendations based on assessment finding and regular monitoring to inform program adaptations to better meet the needs of program participants.
● Assist with general program operations and field-based activities
Partnership And Capacity Strengthening
● Provide inputs into the capacity strengthening plans and strategies for participants, stakeholders, staff, and partners to advance knowledge and skills in SBCC.
Influence And Representation
● Work with the Secretariat Liaison to identify and build relationships with other organizations implementing similar SBCC programming to ensure broader learning and influence.
● Document and share learnings and best practices from this program to be shared both internally and externally.
● Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
● Other duties as assigned.
Accountability
Reports Directly To: SBC Team Lead
Works Directly With SBC Team Lead, Capacity Building Coordinator, Tawazon technical leads, Tawazon consortium partners, Mercy Corps Technical Support Unit, Mercy Corps Jordan Program Performance and Quality Director
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, and other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.
Minimum Qualification & Transferable Skills
● Bachelor’s degree in communications, media, marketing, journalism, public relations, women’s studies, or a related discipline.
● A minimum of five years of relevant experience managing and implementing development activities relevant to strategic communications and SBC.
● Demonstrated understanding of and experience applying SBC approaches that address change in social norms, structures, and individual behaviors, especially those related to gender dynamics and women’s empowerment.
● Understanding and knowledge of USAID regulations and program administration, management, and reporting procedures and systems is preferred.
● Proficiency in Microsoft Office applications including Excel and Word and ability to use information technology as a tool and resource.
● Fluency in Arabic and English.
Success Factors
A successful candidate will have a demonstrated ability to coordinate and communicate effectively with
team members and other stakeholders of varied work styles and cultures, follow procedures and meet deadlines with flexibility and creativity in planning and problem solving. This position requires an ability to think creatively about changing norms that lead to greater opportunities for women’s engagement and leadership at household, community and institutional levels. They will have a proven ability to learn quickly, multi-task, prioritize, take initiative, and be accountable for results, understand the larger picture
while remaining focused on the details, problem solving, work within a complex and sensitive setting and to follow laws and security protocols. The most successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make
effective written and verbal communication a priority in all situations.
Competencies
Accountability, Attention to details, Collaborative, and initiative.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the
communities we serve, we empower all team members to dedicate 5% of their time to learning activities
that further their personal and/or professional growth and development
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